Customer Service Centers
Rockford’s Strengths for Teleservice Centers
The Rockford market also will support additional customer service centers. The current concentration of customer service centers has established a critical mass. The Rockford region’s sustained population growth, the proximity to colleges/universities, and industry training programs ensures a robust supply of labor to support this growing industry.
In a recent study, the Rockford area was proven to have the 2nd lowest fringe benefits costs in the study group. Also, Rockford’s average lease costs were among the lowest in the Midwest. The area’s Back Office/Call Center labor quality has been rated higher than most other major Midwest metropolitan areas as “good” according to Carter & Burgess’s, now Jacob’s Engineering, Field Work. The Rockford area has enormous operating and living costs advantages in the Midwest region, with a good quality workforce for the call center industry.
Customer Service Center Strengths